Security Risk?

Tech support for Conflict of Heroes

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SundiataWTF
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 9
Joined: Tue Dec 31, 2013 11:37 pm

Security Risk?

Post by SundiataWTF »

I just ordered Conflict of Heores: Awakening and the Expansion Ghost Division. My Norton 360 stopped installation of my download of Awakening the Bear, but I was able to overide it and install anyway. The game loaded fine. Next I tried with Ghost Division and Norton rejected the file and deleted it without prompting. It did it twice. It listed "WS.Reputation.1" as the problem and a high risk threat. The base game is installed and I think it will play, but I'm troubled by the trouble with Ghost. Is this happening to others? How do I fix it? I ordered physicial copies of both games so I'll be able to play eventually, but I've got to say this shakes my confidence in digital downloading from Sliterine/Matrix.
VPaulus
Slitherine
Slitherine
Posts: 8314
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Security Risk?

Post by VPaulus »

Unfortunately you're being a victim of a Norton's false positive. A false positive occurs when the Anti-virus software mistakenly flags an innocent file as being infected.

http://www.securelist.com/en/glossary?glossid=153654932

Please check if by turning off Norton's Download Intelligence you are able to download and install the game.
https://support.norton.com/sp/en/us/hom ... 2014_en_us

You can also try to restore the downloaded file from Norton's quarantine:
https://support.norton.com/sp/en/us/nor ... OS_6_en_us
a victim of a false positive. A false positive occurs when the Anti-virus software mistakenly flags an innocent file as being infected.
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