Servers still down

Tech support for Battle Academy 2

Moderators: Slitherine Core, BA Moderators

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RedTwig
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
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Joined: Thu Jun 23, 2016 5:36 pm

Servers still down

Post by RedTwig »

Tested for both my friend and I, passwords are unchanged but it just pops up with 'unable to log in', no other errors. Been over a week now
pipfromslitherine
Site Admin
Site Admin
Posts: 9719
Joined: Wed Mar 23, 2005 10:35 pm

Re: Servers still down

Post by pipfromslitherine »

I am able to login fine. If you are still having issues then please contact support@slitherine.co.uk and they should be able to help you.

Are you able to see the downloadable content list?

Cheers

Pip
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RedTwig
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Thu Jun 23, 2016 5:36 pm

Re: Servers still down

Post by RedTwig »

We just want to play a game against each other which we’ve never had an issue until but now both of us get ‘unable to login’ have you done a reset or something? It
pipfromslitherine
Site Admin
Site Admin
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Joined: Wed Mar 23, 2005 10:35 pm

Re: Servers still down

Post by pipfromslitherine »

Do you see the login screen (where it asks for your login details)?

The server has been running fine since (IIRC) Jan 22nd.

Cheers

Pip
follow me on Twitter here
RedTwig
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Thu Jun 23, 2016 5:36 pm

Re: Servers still down

Post by RedTwig »

Yes we can both see the logon screen with our saved passwords but it just says 'not logged on' when we click to logon
RedTwig
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Thu Jun 23, 2016 5:36 pm

Re: Servers still down

Post by RedTwig »

Yes we can both see the logon screen with our saved passwords but it just says 'not logged on' when we click to logon
pipfromslitherine
Site Admin
Site Admin
Posts: 9719
Joined: Wed Mar 23, 2005 10:35 pm

Re: Servers still down

Post by pipfromslitherine »

Your best bet is to contact support@slitherine.co.uk as they can take a look at what is happening with your login requests.

Cheers

Pip
follow me on Twitter here
RedTwig
Private First Class - Wehrmacht Inf
Private First Class - Wehrmacht Inf
Posts: 5
Joined: Thu Jun 23, 2016 5:36 pm

Re: Servers still down

Post by RedTwig »

Will do, interestingly it appears it makes no difference what I actually type in the password so it's obv not reaching the server somehow...
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