No "Serials" Button in Launcher

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DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

No "Serials" Button in Launcher

Post by DerTroof »

Bought FoG and Storm of Arrows for Easter sale, downloaded FoG, have checked for latest version and notification says latest version is installed.

Trying to add Storm of Arrows, but there is no "serials" button in launcher as other threads have indicated there should be. (Would post a screenshot if this forum allowed it.)

Tried to add Storm of Arrows through the "Serial Numbers" button in the game menu... plugged the numbers in, but it didn't appear to take.

Now all the other buttons in the main game screen are grayed out except "Serial Numbers" and "Quit." Can't run the game!!!

PLEASE HELP
VPaulus
Slitherine
Slitherine
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Re: No "Serials" Button in Launcher

Post by VPaulus »

Which version of the game are you running? You can the version number displayed in the bottom left of the game main screen.
DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

Re: No "Serials" Button in Launcher

Post by DerTroof »

"V 2.5.02"
VPaulus
Slitherine
Slitherine
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Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: No "Serials" Button in Launcher

Post by VPaulus »

If it's 2.5.02 you can only add serial numbers through the Serial Numbers button in the game main menu.
Why do you say that when you insert the serial numbers "it didn't appear to take?
Did you received any error message?
DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

Re: No "Serials" Button in Launcher

Post by DerTroof »

As I already explained. I did that and hit save, nothing happens... hit close and it goes back to main menu all the other buttons in the main game screen are grayed out except "Serial Numbers" and "Quit." As I already explained...
VPaulus
Slitherine
Slitherine
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Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: No "Serials" Button in Launcher

Post by VPaulus »

Are you connected to the Internet?
Please check if any of your security programs is interfering with the game.
DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

Re: No "Serials" Button in Launcher

Post by DerTroof »

VPaulus wrote:Are you connected to the Internet?
Please check if any of your security programs is interfering with the game.
Obviously yes.

All my other games run fine, don't see why this one doesn't, and no I'm not going to try to diagnose it. Send me a link or instructions how I return the game and the expansion for a full refund, including mailing instructions for the disk that arrived today. Thanks.
VPaulus
Slitherine
Slitherine
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Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: No "Serials" Button in Launcher

Post by VPaulus »

Where is the game installed? In which folder? Can you provide the path?
DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

Re: No "Serials" Button in Launcher

Post by DerTroof »

"C:\Program Files (x86)\Slitherine\Field of Glory"
VPaulus
Slitherine
Slitherine
Posts: 8311
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: No "Serials" Button in Launcher

Post by VPaulus »

Uninstall and reinstall in a different folder than "C:\Program Files (x86)". Install it for example in C:\Slitherine\...

Also force the game to run as administrator:
Open the game installation folder. Locate and select a file named autorun.exe.
Press the right mouse button and select Properties. Click on the Compatibility tab.
Tick the option Run this program as an administrator.
Click on Apply and Ok.

Alternatively you can also download the non Unity version (1.5.0) of the game from your account.
With the 1.5.0 installed, you have then to upgrade to 1.8.1 (also downloadable from your account).
In this version, the expansions serial numbers are inserted in the game launcher screen, and not in the game main menu screen (like the Unity version).
DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

Re: No "Serials" Button in Launcher

Post by DerTroof »

When I try to upgrade to 1.8.1 I get prompted to log on to an FTP server ftp2.matrixgames.com, I tried my Matrix account username and password and it didn't work. Now what?

I know you're trying to help but this is a complete pain in the ass, your games should work if you follow the download instructions like I did...
VPaulus
Slitherine
Slitherine
Posts: 8311
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: No "Serials" Button in Launcher

Post by VPaulus »

DerTroof wrote:our games should work if you follow the download instructions like I did...
I've tested before providing you the instructions and once again now and they are working.

Anyway, please download 1.8.1 update from one of the mirrors below:
http://ftp.eu.matrixgames.com/pub/Field ... p-v181.zip
http://ftp.us.matrixgames.com/pub/Field ... p-v181.zip
DerTroof
Corporal - 5 cm Pak 38
Corporal - 5 cm Pak 38
Posts: 34
Joined: Mon May 21, 2012 2:57 pm

Re: No "Serials" Button in Launcher

Post by DerTroof »

I think that worked!

Thank you for your help.
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