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Usernames in conflict: merging usernames to a single login

Posted: Tue Sep 19, 2017 3:59 pm
by Generalisimo
A number of users were experiencing issues when logging in since we moved to the Unified Login System. This results from users having different accounts in different parts of the system. We tried to automatically merge these accounts but a number need to be manually resolved and we took a step further to solve this problem.

So now when you login on the Slitherine site, if we detect you have used a different username in another part of the system, you will see a new form that will allow you to do one of these options:
1) merge your multiple usernames to one of your usernames (only possible if there is no conflict with another username in another part of the system) or
2) select a new username to merge everything to.
This will ensure you can login to all parts of our system with a single unified username.

If you suffer this problem (you have multiple usernames and you are not sure which one to use), it is very important that you merge to a single username to remove this problem completely.

Most users are fine and you will not need to do anything but we're hoping this will resolve any login issues for the small number affected. If you have any questions or problems please let us know.

Re: Usernames in conflict: merging usernames to a single log

Posted: Fri Oct 06, 2017 6:18 pm
by fabulousforrest
i have merged, but keep getting asked to merge. this is ridiculous. i cannot do anything.

Re: Usernames in conflict: merging usernames to a single log

Posted: Sun Oct 08, 2017 1:06 pm
by VPaulus
fabforrest wrote:i have merged, but keep getting asked to merge. this is ridiculous. i cannot do anything.
Probably you have conflicting usernames and accounts registered under different email addresses.
You should contact us at support[at]slitherine.co.uk.

Re: Usernames in conflict: merging usernames to a single log

Posted: Sat Oct 14, 2017 11:32 pm
by McHarg
I have the exact same problem as fabforrest. This happens every couple of years. They merged with Matrix Games a couple of years ago, had this exact same problem. Not sure why it is coming up now. I sent an email to support. Maybe the can fix it for me.

Re: Usernames in conflict: merging usernames to a single log

Posted: Sun Oct 15, 2017 10:56 am
by VPaulus
That means you still have probably some username conflict. Anyway support will fix this for you.

Re: Usernames in conflict: merging usernames to a single log

Posted: Thu Oct 26, 2017 2:01 pm
by loki100_slith
VPaulus wrote:That means you still have probably some username conflict. Anyway support will fix this for you.
yesterday I could log onto Slitherine using my user name etc as normal. Today every attempt to do so gets me bounced with a demand to change my user name.

I almost never use the Slitherine forums apart from for Pike and Shot and (now) FoG2 as all the other games I own and play actively have more active forums on the Matrix or AGEOD sites. For my own sanity, and because I am active on both Matrix and AGEOD, I really do not want to have my user name changed.

I can understand you want a coherent approach but, as things stand, I don't want the general hassle of having to use a new user name. If the price is not being able to access content via the Slitherine forum I can accept that - but clearly it would influence any future game buying as there will be no sense picking up a game where this is where the bulk of material (and the means to access patches etc) sits?

Re: Usernames in conflict: merging usernames to a single log

Posted: Thu Oct 26, 2017 3:17 pm
by VPaulus
On some cases, we can consolidate the accounts under the older username... unfortunately not all.
Better always to contact us support[at]slitherine.co.uk and provide your accounts (new and old) usernames as well the email addresses used.
We can then see if it 's possible or not.

Re: Usernames in conflict: merging usernames to a single log

Posted: Sat Nov 04, 2017 3:19 am
by McHarg
Hi,

I have contacted user support several times. Still no luck. Now I can't sign into to the game. Shall I register with a new email you think? Support has not gotten back to me in several days.

Geoff

Re: Usernames in conflict: merging usernames to a single log

Posted: Mon Nov 06, 2017 4:16 pm
by pipfromslitherine
McHarg wrote:Hi,

I have contacted user support several times. Still no luck. Now I can't sign into to the game. Shall I register with a new email you think? Support has not gotten back to me in several days.

Geoff
Be sure to check your junk email settings, and bear in mind the weekend. Support are generally very responsive.

Cheers

Pip

Re: Usernames in conflict: merging usernames to a single log

Posted: Thu Dec 14, 2017 7:16 am
by Asap
I can't login to the Matrix forum because my Slitherine password seems to be wrong somehow, and I can't create a new account because of my e-mail address, which is already used by me, Asap (the only account I have).
I would like to report these two bugs there:
http://www.slitherine.com/forum/viewtop ... 88#p693888

Re: Usernames in conflict: merging usernames to a single log

Posted: Sat Dec 16, 2017 3:07 pm
by VPaulus
@Asap
Contact us at support[at]slitherine.co.uk, and we should be able to fix your accounts issues.

Re: Usernames in conflict: merging usernames to a single log

Posted: Fri Dec 22, 2017 12:03 pm
by Asap
Ok, thanks! :)

Re: Usernames in conflict: merging usernames to a single log

Posted: Wed Jan 17, 2018 5:35 am
by rogernelson
thank u! :)

Re: Usernames in conflict: merging usernames to a single login

Posted: Fri Nov 30, 2018 1:03 am
by klimbo12
i have merged, but keep getting asked to merge.



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Re: Usernames in conflict: merging usernames to a single login

Posted: Wed Dec 19, 2018 10:19 am
by VPaulus
You'll have to contact support[at]slitherine.co.uk.

Re: Usernames in conflict: merging usernames to a single login

Posted: Mon Apr 01, 2019 9:35 pm
by t341
what a joke, forget logging in, let us know when you fix it

Re: Usernames in conflict: merging usernames to a single login

Posted: Tue Apr 02, 2019 9:29 am
by VPaulus
t341 wrote:
Mon Apr 01, 2019 9:35 pm
what a joke, forget logging in, let us know when you fix it
If there's a username conflict then we can only solve it if you contact us.

Re: Usernames in conflict: merging usernames to a single login

Posted: Wed Apr 03, 2019 1:50 pm
by sjp1965
I need to login to contact support, but I cannot because each time I login I am stuck in a 'merger loop'!

Re: Usernames in conflict: merging usernames to a single login

Posted: Wed Apr 03, 2019 2:09 pm
by zakblood
You'll have to contact support[at]slitherine.co.uk

and they will help you with it

you don't need to login to do it, just send them an email and link it to this and your account