Update Connection

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KiwiWarlord
Lieutenant Colonel - Fw 190A
Lieutenant Colonel - Fw 190A
Posts: 1126
Joined: Mon Sep 24, 2007 7:39 am
Location: Christchurch, New Zealand

Update Connection

Post by KiwiWarlord »

Cannot connect with the server to check for updates, get message "update information could not be downloaded please contact Slitherine for help"
Thanks
zakblood
Most Active User 2017
Most Active User 2017
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Joined: Thu Jun 12, 2014 6:44 pm

Re: Update Connection

Post by zakblood »

all updates can be also updated manually if the auto connection fails, for firewall or other reasons, just login to support and your account or download from the board for the latest update
VPaulus
Slitherine
Slitherine
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Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Update Connection

Post by VPaulus »

Like zak told, usually this issue is caused by the interference of a Internet security program (a firewall, an anti-virus, an anti-malware, etc.) with the game update feature.
Please check if any of your Internet security programs is interfering with the download from our ftp servers.

Alternatively, you can download the last update manually. Check this thread:
http://www.slitherine.com/forum/viewtop ... 21&t=76917
KiwiWarlord
Lieutenant Colonel - Fw 190A
Lieutenant Colonel - Fw 190A
Posts: 1126
Joined: Mon Sep 24, 2007 7:39 am
Location: Christchurch, New Zealand

Re: Update Connection

Post by KiwiWarlord »

My Pike & Shot update works fine.
I turned off my AVG Online Shield but it made no difference, SJ update can't connect.
VPaulus
Slitherine
Slitherine
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Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Update Connection

Post by VPaulus »

I've just tested and the game's update feature is just working fine.
Maybe it's another program besides AVG which can be interfering or your update feature is corrupted.
To be honest, I wouldn't waste much time in troubleshooting it, if I were you I would just download and install the patch manually. :)
KiwiWarlord
Lieutenant Colonel - Fw 190A
Lieutenant Colonel - Fw 190A
Posts: 1126
Joined: Mon Sep 24, 2007 7:39 am
Location: Christchurch, New Zealand

Re: Update Connection

Post by KiwiWarlord »

Thanks all. I did the manual update and found that I had 1.4 already installed.
Seems strange that Pike & Shot works fine but SJ doesn't.
AlexDetrojan
Master Sergeant - Bf 109E
Master Sergeant - Bf 109E
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Joined: Tue Oct 17, 2017 2:48 pm

Re: Update Connection

Post by AlexDetrojan »

Similar problem here. I checked my firewall and can't find SJ on the list to unblock. As a matter of fact I can;t even find any of my games(slitherine or not) I'm running Windows 10. Is there a source(other than microsoft which is painful to follow)that can explain to me the process of letting it through my firewall? I'm also running AVG Security.
Cheers
Alex
VPaulus
Slitherine
Slitherine
Posts: 8311
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Update Connection

Post by VPaulus »

I'm not sure which firewall you are referring to, but if it's AVG I would try to check AVG site for on how to add exception rules.
Otherwise just load the updates manually from the member's area.
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