Crash

[HobbesACW]

Hi, I have played OOB for nearly 200 hours on this PC with no problems. I recently did a fresh install from Steam and downloaded Sandstorm and have had two crashes in 30 minutes.
The second when I tried to look at Rommel's unit info. The screen freezes although I can still move the mouse. I have to actually turn off the PC as Task Manager will not pop up.
I just tried it again and it worked fine this time. Is there a log somewhere that might be of help should it happen again?

Cheers,
Chris

[HobbesACW]

Hi, I just had another crash. After about an hour and a half. Not so bad - but worrying as I can't remember a single crash before on the same PC. This time the PC didn't freeze and I got an error message with the location of the logs (attached). I can't remember what I was doing at the time, nothing in particular I think just moving units around but I'm not certain.

Cheers,
Chris

[HobbesACW]

The error message

Capture.JPG (31.97 KiB) Viewed 1980 times

[HobbesACW]

Two saves here 2 minutes apart. Not sure which was the one before the crash.

[HobbesACW]

Like Erik this is also the only game I am experiencing crashes with. System info below. It's a shame as it was a crash free game for me for so long.

Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware Aurora R5
BIOS: 1.0.16 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8094MB RAM
Page File: 4076MB used, 5298MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
Card name: NVIDIA GeForce GTX 950
Manufacturer: NVIDIA
Chip type: GeForce GTX 950
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1402&SUBSYS_11391028&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 6065 MB
Dedicated Memory: 2017 MB
Shared Memory: 4047 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.643078,0.325695), Green(0.295422,0.616711), Blue(0.143078,0.081555), White Point(0.310070,0.330578)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Hanns.G HW191
Monitor Id: HSD8991
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: HD15
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_7300df58eef97871\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_7300df58eef97871\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_7300df58eef97871\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdd.inf_amd64_7300df58eef97871\nvldumdx.dll
Driver File Version: 23.21.0013.8795 (English)
Driver Version: 23.21.13.8795
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:N/A Declarative:N/A
Driver Attributes: Final Retail
Driver Date/Size: 09/10/2017 01:00:00, 944856 bytes
WHQL Logo'd: Yes

Happy to supply any other info needed.

Cheers,
Chris

[bebro]

Thanks for the feedback.

There is work on new content underway, which usually means the release of a patch, but we have no ETA yet.

[HobbesACW]

Hi folks, I thought I should come back to this thread and say that I have played about 30 hours of the game since the crash post without encountering another crash.
Not a good start but all has been well since. Maybe there is something odd in the first scenario or two or maybe I was unlucky with a couple of rare crashes.

Cheers,
Chris

[HobbesACW]

A bit of a coincidence that I thought I've played for hours now without a crash and 5 minutes later the games crashed.
Files attached.

Cheers,
Chris