Crash at start

Tech support for Battle Academy 2

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iFilippo
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Crash at start

Post by iFilippo » Sat Dec 09, 2017 4:50 pm

Hi

Today I installed the game from steam but I was unable to play because this error append every time.

My computer run Windows 10
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Last edited by iFilippo on Sat Dec 09, 2017 9:23 pm, edited 1 time in total.

zakblood
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Re: Crash at start

Post by zakblood » Sat Dec 09, 2017 4:54 pm

sorry about this, game does work and fully support windows 10, so lets take a look and see if anything standard pops up, which may point to something ease to fix or alter

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

sorry about this issue and welcome to the board and forum

iFilippo
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Re: Crash at start

Post by iFilippo » Sat Dec 09, 2017 9:23 pm

Hi

Many thanks for the prompt reply

I hope that I made it correctly
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zakblood
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Re: Crash at start

Post by zakblood » Sun Dec 10, 2017 3:11 am

just notes,

Sound Tab 2: The file xspltspk.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Card name: NVIDIA GeForce GTX 950
Dedicated Memory: 2017 MB
Driver Date/Size: 21/08/2017

Realtek High Definition Audio
18/08/2015 (too old and not signed)
realtec.jpg
realtec.jpg (171.62 KiB) Viewed 1173 times
XSplit Stream Audio Renderer
Date and Size: 26/06/2014 (too old and not signed)

one game error, nothing mentioned or reasons,...

update drivers for old out of date drivers and re
check the game to see if it has cured the problems,.

if not disable XSplit, as this maybe causing the issue, with out of date drivers and conflicts,

edit what runs as start up on the pc, either manually with a program, i use ccleaner to do it, but you can do it from within windows,

Code: Select all

https://www.techadvisor.co.uk/how-to/windows/change-windows-10-startup-programs-3615075/

just have your AV and steam let say loaded and recheck for game errors etc and on clean boot, checks for more up to date and signed driver for the sound card etc

iFilippo
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Re: Crash at start

Post by iFilippo » Sun Dec 10, 2017 11:10 am

Hi

In order:

- I update the audio & video drive
- I disintalled & installed the game again

Same error, every time I need to restart my computer.
I have many Slitherine/Matrix game, this is the first time something like this happen
Attachments
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zakblood
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Re: Crash at start

Post by zakblood » Sun Dec 10, 2017 11:40 am

can you check if you have this enabled?
1.jpg
1.jpg (171.62 KiB) Viewed 1148 times
and retry thanks and sorry again for your issues

iFilippo
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Re: Crash at start

Post by iFilippo » Sun Dec 10, 2017 11:59 am

Yes, it's enabled

I uninstalled the game again and now I'm trying to downolad directly on "my product page" in the slitherine website.

I'll let you know if it'll work

iFilippo
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Re: Crash at start

Post by iFilippo » Sun Dec 10, 2017 12:08 pm

nope, same error
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zakblood
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Posts: 13415
Joined: Thu Jun 12, 2014 6:44 pm

Re: Crash at start

Post by zakblood » Sun Dec 10, 2017 12:14 pm

ok i'm going to have to pass you over to staff support, as tbh, if your anti virus logs and all others stuff has been done, it should have worked, so seems something else is wrong so i suggest you open a support ticket and then they will try and sort it out for you, sorry i couldn't do it

http://www.slitherine.com/support/
Support Center
To file a Helpdesk Ticket please send an email to support@slitherine.co.uk

How to Enter a Helpdesk Ticket

Some Tips on how to get a quick and response to your Help Desk Ticket.

Please fill out the subject with a few words on the problem you are having.

Pleas provide the name of the product you are having the issue about. This is very important to get you the best support right away.

Last but not least please give us as much detail about the problem you are having. The two things that we almost always need is your Order number and your Serial number.

iFilippo
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Re: Crash at start

Post by iFilippo » Sun Dec 10, 2017 12:52 pm

Thanks anyway

zakblood
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Re: Crash at start

Post by zakblood » Sun Dec 10, 2017 1:42 pm

your welcome, sorry my help didn't fix the issue

ramsey008
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Re: Crash at start

Post by ramsey008 » Thu Feb 01, 2018 3:52 pm

I've heard back from the developer, and he's advised that this is more likely to be caused by the resolution settings. So can you go to the Documents folder for the game (Default: C:\Users\Your Username\Documents\My Games\BA2) then open the file called OPTIONS.TXT.

The 3rd and 4th lines in this file are RezX XXXX and RezY XXXX, so can you ensure these match your desktop resolution, e.g. I'm running at 1080p, so mine are RezX 1920 and RezY 1080

Joe Miller
The Slitherine Group

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