Can't Download Upgrade

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davanden
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Can't Download Upgrade

Post by davanden »

When I try to upgrade Buzz Aldrin's Space Program Manager, The download goes to the end and then fails. I get a message saying "An error occured when downloading information from the server." See attached screenshot.
screenshot of download error message
screenshot of download error message
baspm download error.PNG (32.81 KiB) Viewed 6860 times

How do I fix this?

--Dav
Nacho84
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Re: Can't Download Upgrade

Post by Nacho84 »

Hello davanden,

Sorry to hear you're having issues. Do you have a firewall or antivirus installed? Also, are you experiencing problems with other Slitherine games as well?

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
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davanden
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Re: Can't Download Upgrade

Post by davanden »

Yes, I do have both firewall and antivirus. I can't tell if it happens with other Slitherine games, as when I try to update them, they say they are already up to date.

--Dav
Nacho84
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Re: Can't Download Upgrade

Post by Nacho84 »

Hello davanden,

Let me redirect Customer Support to this thread so that they can help you out.

Cheers,
Ignacio Liverotti
Lead Developer of Buzz Aldrin's Space Program Manager

Polar Motion
Twitter
VPaulus
Slitherine
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Re: Can't Download Upgrade

Post by VPaulus »

Download it manually from the linK below:
http://ftp.us.matrixgames.com/pub/BuzzA ... p-v165.zip
Once you have downloaded the file please unzip it. Run the extracted file to update the game.
Imperator
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Re: Can't Download Upgrade

Post by Imperator »

I too am getting the very same error
Regards
VPaulus
Slitherine
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Re: Can't Download Upgrade

Post by VPaulus »

Imperator wrote:I too am getting the very same error
Regards
Check the anti-virus and firewall, otherwise download it manually from the link below:
http://ftp.us.matrixgames.com/pub/BuzzA ... -v1625.zip
peyre
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Re: Can't Download Upgrade

Post by peyre »

FYI, the most recent patch can always be downloaded from: ftp://ftp.matrixgames.com/pub/BuzzAldri ... amManager/
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