Can't get past launch

[mrfrost55]

When I get to the MC the first part of the video plays, then the miniscreen goes black once I enter countdown and just hangs there. I have uninstalled and reinstalled and no change. I have the game through steam.

n another note I also bought the game in 2014 and it never worked, so I have bought the game twice. Is it possible for me to get a refund from my first buy?

[Nacho84]

Hello mrfrost55,

Welcome to the forums! That's very strange, can you post your output_log.txt file so that I can take a look at it?

Regarding your second question, please contact Customer Support at support at slitherine.co.uk so that they can review your case.

Cheers,

[mrfrost55]

I have been trying to send the file to you for an hr, pastebin says its too big, so I tried to send it direct, and through open note, when I submit the file it says "The extension odt is not allowed"

[Nacho84]

Please put the file inside a zip file and upload that instead. Also, see if you can include the savefile that is causing the problem inside the package as well.

Cheers,

[mrfrost55]

here is the zip file

[Nacho84]

Thank you for the file. I took a look at it, but it's not giving me the full picture. Can I ask you to also upload the save file that triggers the problem? You can find more info on save files here.

Cheers,