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VPaulus
Slitherine
Slitherine
Posts: 7877
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

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Post by VPaulus » Thu Sep 19, 2013 10:57 am

Welcome to the Civil War II Tech Support forum.

If you are having an issue with the game then first let us apologise. Be assured we'll do all we can to get you up and running. Please try and follow these posting guidelines to enable us to most quickly solve it.

* Always start a new thread for a new issue
* Please include the version and build information seen in the middle at the bottom of the main menu screen.
* Provide details of your machine (operating system, CPU, video card) - sending the DirectX diagnostics as explained below handles all this for you.
* What problems do you see. E.g. which screen you are looking at, which buttons did you press to repeat the problem. How does the game go wrong.
* A Directx Dialog file - see below for instructions on how to generate a Directx Dialog file.
* The log file written by the game. It is located in %My Documents%\My Games\Panzer Corps\Log\log.txt

How to get a Directx Dialog file:

1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to 3)
2. click "run" (jump this step on Windows 8 )
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue.

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