Error Message
Moderator: Ageod
Error Message
Hi,
I just purchased, downloaded, and installed the game and I get the following error message as soon as I attempt to play: "could not find any compatible Direct3D devices". Is there a solution for this?
Kevin
I just purchased, downloaded, and installed the game and I get the following error message as soon as I attempt to play: "could not find any compatible Direct3D devices". Is there a solution for this?
Kevin
Re: Error Message
Sorry to hear you're having issues with the game.
Could you please attach a DxDiag report file?
How to get a Directx Dialog file:
1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to 3)
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue or attach it.
Could you please attach a DxDiag report file?
How to get a Directx Dialog file:
1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to 3)
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. open the text file, copy the contents, and post along with your issue or attach it.
Re: Error Message
Done! File attached. Thank you for the fast response.
Kevin
Kevin
Last edited by b52pilot1 on Tue Sep 17, 2013 3:16 pm, edited 1 time in total.
Re: Error Message
Oops, I guess the file could not be attached. I get a forum error message when I try to attach it. It says "the extension txt is not allowed". There is a lot of info on the document, should I copy and paste the text in this forum here? That would be a really long message.
Kevin
Kevin
Re: Error Message
You could zip the file and attach or copy and paste the contents of the txt file to your post.
Re: Error Message
Zipped file attached! Thanks!
Kevin
Kevin
Re: Error Message
Do you know if your laptop has a dual graphic card?
Can you tell the specific laptop model? is it one of these?
http://www8.hp.com/us/en/support-search ... type=s-002
Can you tell the specific laptop model? is it one of these?
http://www8.hp.com/us/en/support-search ... type=s-002
Re: Error Message
it is an "HP ENVY m6-1125dx Notebook PC". I'm not sure about the graphics card. How do I find that information?
Re: Error Message
According to its drivers page you could have a dual system:
http://h10025.www1.hp.com/ewfrf/wc/soft ... 12258#N472
Do you have an AMD "Catalyst Control Center" (CCC) icon in your taskbar? (also if you click on a empty area in your desktop with the right mouse button you might find CCC in drop down menu))
http://h10025.www1.hp.com/ewfrf/wc/soft ... 12258#N472
Do you have an AMD "Catalyst Control Center" (CCC) icon in your taskbar? (also if you click on a empty area in your desktop with the right mouse button you might find CCC in drop down menu))
- Attachments
-
- Program Manager_2013-09-17_21-37-28.jpg (9.6 KiB) Viewed 13241 times
Re: Error Message
I couldn't locate an AMD CCC. I did located the following: "IDT High Definition Audio CODEC" listed under "sound, video, and game controllers. Is there anything else I should try to locate? I am sorry for all the questions...the technology of computers is well outside my area of expertise!
Re: Error Message
Then probably you'll have just an Intel HD Graphics.
Take a look at this tutorial and try to follow the steps related the HD graphics settings and run the game after and check if there's any difference:
http://serato.com/video/support/15693/c ... s-computer
Take a look at this tutorial and try to follow the steps related the HD graphics settings and run the game after and check if there's any difference:
http://serato.com/video/support/15693/c ... s-computer
Re: Error Message
Yep I have a Intel HD Graphics card. I attempted to follow the directions in the link above, but nothing was successful.
Any other suggestions?
Any other suggestions?
Re: Error Message
Are you login to Windows as an administrator?
http://windows.microsoft.com/en-us/wind ... inistrator
And what happens when you double click on "AGESettings.exe"? You will find "AGESettings.exe" in the folder where you have installed the game.
http://windows.microsoft.com/en-us/wind ... inistrator
And what happens when you double click on "AGESettings.exe"? You will find "AGESettings.exe" in the folder where you have installed the game.
Re: Error Message
yes, I am logged in as an administrator.
When I click AGEsettings.exe it brings up a screen with two tabs (Serial and Display)
When I click AGEsettings.exe it brings up a screen with two tabs (Serial and Display)
Re: Error Message
Perhaps my system does not meet the minimum requirements? I have a maximum graphics memory of 1664MB.
Re: Error Message
Like most of games, it's always best to have a dedicated graphic card, however the game should be running in your system.
Let's try downloading and install DirectX again. Please download DirectX from the site below:
http://www.microsoft.com/en-us/download ... px?id=8109
Run the the downloaded file. It will extract for a folder of your choice all DirectX files. Open that folder and locate a file named "DXSETUP.exe". Double click to execute it.
After the DirectX reinstallation, please run the game again and check if there's any difference.
Let's try downloading and install DirectX again. Please download DirectX from the site below:
http://www.microsoft.com/en-us/download ... px?id=8109
Run the the downloaded file. It will extract for a folder of your choice all DirectX files. Open that folder and locate a file named "DXSETUP.exe". Double click to execute it.
After the DirectX reinstallation, please run the game again and check if there's any difference.
Re: Error Message
I reinstalled DirectX, and still get the same error message at the same point that I usually received it during the startup. What can we do now? Are there others that are having the same issue? Thank you for all your help with this!
Kevin
Kevin
Re: Error Message
I have just checked, Matrix forum, AGEOD forum, Slitherine Helpdesk and Matrix Helpdesk, and so far, you're the only one having this issue.
Could you please attach the game logs. You can find them in Documents\My Games\Civil War II\CW2\Logs. Just zip them and attach to your message.
Could you please attach the game logs. You can find them in Documents\My Games\Civil War II\CW2\Logs. Just zip them and attach to your message.
Re: Error Message
Game logs are attached.
- Attachments
-
- !Main log.zip
- (398 Bytes) Downloaded 350 times
Re: Error Message
The game stops loading on DirectX initialization.
Try Intel drive update utility and check if you can update your graphic card driver:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu
Try Intel drive update utility and check if you can update your graphic card driver:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu