Cant download and lauch Hannibal

Support for games using the Alea Jacta Est engine such as Birth of Rome

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tmoj2000
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 91
Joined: Sun Oct 24, 2010 3:40 pm

Cant download and lauch Hannibal

Post by tmoj2000 »

Have tried 5 times already

It downloads and then disappears

Norton has the following to say about this file

WS.Reputation.1

WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware, but instead applies to all threat categories.
tmoj2000
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 91
Joined: Sun Oct 24, 2010 3:40 pm

Re: Cant download and lauch Hannibal

Post by tmoj2000 »

And now Blue Snap prevents download

I guess I'd like my money back
tmoj2000
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 91
Joined: Sun Oct 24, 2010 3:40 pm

Re: Cant download and lauch Hannibal

Post by tmoj2000 »

duplicate post
VPaulus
Slitherine
Slitherine
Posts: 8311
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Cant download and lauch Hannibal

Post by VPaulus »

Our software is thoroughly checked before we distribute it to our customers. Unfortunately you're being a victim of a false positive from your Anti-virus system. A false positive occurs when the Anti-virus software mistakenly flags an innocent file as being infected.

http://securelist.com/glossary/57285/false-alarm/

As your achieved the limit of downloads permited with the same link, please contact us at support[at]slitherine.co.uk with your order details and we will provide you with new download links.
I suggest you to disable your anti-virus system during the download and the installation of the game, or that you configure it in a way that doesn't interfere with the download and the installation of the game.
tmoj2000
Senior Corporal - Ju 87G
Senior Corporal - Ju 87G
Posts: 91
Joined: Sun Oct 24, 2010 3:40 pm

Re: Cant download and lauch Hannibal

Post by tmoj2000 »

Thanks for the help, much appreciated

It works now.

I had to disable Norton for the install.. Once I enabled it back it immediately deleted the download file.

I would suggest you contact Norton over this issue.. I cant be the only customer with Norton installed so others might run into this problem

On a side note there are some minor display issues... my tool bar is at the bottom of the screen and that interferes with the game screen and the scrolling to the bottom.....
VPaulus
Slitherine
Slitherine
Posts: 8311
Joined: Mon Dec 27, 2010 8:33 pm
Location: Portugal

Re: Cant download and lauch Hannibal

Post by VPaulus »

You mean Windows toolbar?
You can auto hide Windows toolbabar:
http://windows.microsoft.com/en-us/wind ... =windows-7
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