updater not working

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KEV1NJ
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Private First Class - Opel Blitz
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updater not working

Post by KEV1NJ » Tue Sep 25, 2012 2:04 pm

Hi Slitherine!
I can't get the updater to to download 1.4 on my laptop (runs Vista). It tells me there is an update available, tries to do "creating handle", then stops responding. I was going to download it manually but I can't seem to find it. It worked fine last night on my home PC (runs 7).
Thanks for any help!

Penfold
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
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Joined: Thu Apr 01, 2010 3:31 pm

Re: updater not working

Post by Penfold » Tue Sep 25, 2012 3:36 pm

It sounds like it is being blocked by your firewall. Make sure 'TrueUpdate Client', the update.exe file in the game folder, is allowed access.

KEV1NJ
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Sat Dec 10, 2011 11:53 am

Re: updater not working

Post by KEV1NJ » Tue Sep 25, 2012 6:03 pm

I actually did think of that. TrueUpdate client is listed as being allowed to communicate with the internet. Also, it communicates enough to check to see if an update is available. It comes back that an update is available, then hangs after I press next at that point.
Thanks

Penfold
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 19
Joined: Thu Apr 01, 2010 3:31 pm

Re: updater not working

Post by Penfold » Wed Sep 26, 2012 2:31 pm

Checking if there is an update usually doesn't require firewall access, but downloading the exe does. So getting past the first check does not mean that the update.exe for SWiE has been given access. Do you have you have other Matrix Games/Slitherine titles on your laptop? Did you check that the TrueUpdate Client that was allowed was for the SWiE updater, as each update.exe will show as a different instance of the TrueUpdate Client, under your firewalls allowed programs?
Another possibility is that your Anti-virus or other security software is stopping it. Depending on what kind you have, they may stop the update.exe from downloading and running another exe. You may have to make the update.exe an exception with your Anti-virus software.
Also the file is now available as a direct download: ftp://ftp.matrixgames.com/pub/Strategic ... p-v104.zip

KEV1NJ
Private First Class - Opel Blitz
Private First Class - Opel Blitz
Posts: 4
Joined: Sat Dec 10, 2011 11:53 am

Re: updater not working

Post by KEV1NJ » Thu Sep 27, 2012 11:05 am

Thanks Penfold!
I did find it posted as its own download on your site, so its all good now.
Thanks
Kevin

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