Having problems contacting Slitherine Support

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pavel01
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Having problems contacting Slitherine Support

Post by pavel01 » Tue Jan 31, 2017 6:08 pm

Hallo,

I had an ongoing e-mail exchange with someone at Slitherine Support because of an Order issue but when today I tried replying to the last message I received, I got the following error message "5.1.1 support slitherine recipient rejected: domain does not have neither a valid MX or A record." which I have no idea what it means.

At that point, I tried replying to various other Slitherine e-mail addresses and also support at matrixgames but they all returned that error message and I was unable to contact them.

What gives ? How can I get in touch with the representative that was e-mailing me about my ongoing issue ?
Thanks.

PS. I had to remove the e-mail address from the error message because of yet another error message received when trying to post this message "Your post looks too spamy for a new user, please remove off-site URLs. "
Why so many error messages when trying to access Support ??

zakblood
Most Active User 2017
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Re: Having problems contacting Slitherine Support

Post by zakblood » Tue Jan 31, 2017 6:21 pm

just login to your account and use the support tab above this,
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pavel01
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Re: Having problems contacting Slitherine Support

Post by pavel01 » Tue Jan 31, 2017 6:46 pm

zakblood_slith wrote:just login to your account and use the support tab above this,
Untitled.jpg

I tried doing as you say, but it still creates an email to that support e-mail address which, when I try to send it out, gives me that particular error message and I cannot contact support.
What gives ? How can I contact them ?

VPaulus
Slitherine
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Location: Portugal

Re: Having problems contacting Slitherine Support

Post by VPaulus » Tue Jan 31, 2017 7:02 pm

Then open a helpdesk ticket at Matrix:
http://www.matrixgames.com/forums/tm.asp?m=3901652

pavel01
Private First Class - Opel Blitz
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Posts: 3
Joined: Sun Dec 04, 2016 8:30 am

Re: Having problems contacting Slitherine Support

Post by pavel01 » Tue Jan 31, 2017 7:39 pm

VPaulus wrote:Then open a helpdesk ticket at Matrix:
http://www.matrixgames.com/forums/tm.asp?m=3901652

Ok that worked, thanks. Will wait for someone to get back to me.
Thanks again for the kind help.

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