problem running game

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robjw
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Mon Aug 05, 2013 1:18 pm

problem running game

Post by robjw » Mon Aug 22, 2016 3:43 pm

I have recently purchased Egypt - Engineering an Empire. I have downloaded and installed it but am unable to run it. If I click 'register' on the icon it to takes me to an empty Slitherine page with the message ' Page not found'. If I click OK on the icon I get a HEEaE.exe - system error message which says 'Cannot open program OPENALL32.dll not present on PC'. Can you advise me please.

zakblood
Most Active User 2017
Most Active User 2017
Posts: 13852
Joined: Thu Jun 12, 2014 6:44 pm

Re: problem running game

Post by zakblood » Mon Aug 22, 2016 3:55 pm

sorry about this,

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

will be able to help once the report is loaded and you have tried all of above, then see how you get on and if any other error happens or is shown

robjw
Lance Corporal - Panzer IA
Lance Corporal - Panzer IA
Posts: 14
Joined: Mon Aug 05, 2013 1:18 pm

Re: problem running game

Post by robjw » Thu Sep 01, 2016 10:11 am

Seem to have got it running ok now. Thanks for your help

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