Not Registered

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Brenmusik
Lieutenant Colonel - Panther D
Lieutenant Colonel - Panther D
Posts: 1276
Joined: Wed Mar 14, 2012 5:00 pm
Location: Albion

Not Registered

Post by Brenmusik »

I have been trying to upgrade FoG, but with no success.
Having signed up to the unified log-in (for the umpteenth time) I find I can only buy FoG.
After looking around the site I discover Matrix have no record of my registered games.
Matrix.jpg
Matrix.jpg (10.37 KiB) Viewed 1578 times
On the Slitherine site all my registered games are listed, save for all the FoG ones.
NoGames.jpg
NoGames.jpg (56.78 KiB) Viewed 1578 times
Just as well I took a snap of them a while back.
As it stands my latest purchases "Wolves" and "Oath" arn't a lot of use to me!
Any ideas?
zakblood
Most Active User 2017
Most Active User 2017
Posts: 16496
Joined: Thu Jun 12, 2014 6:44 pm

Re: Not Registered

Post by zakblood »

Just contact support[at]slitherine.co.uk with your order details or open a support ticket (order reference number or/and email address used when placed the order) and they will provide you with more assistance, just give them as much information as you have and they will find the details and orders regarding the games
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