Purchase everything not working

Tech support for Battle Academy

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Eagletanker
Sergeant - Panzer IIC
Sergeant - Panzer IIC
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Purchase everything not working

Post by Eagletanker »

Hi, the purchase everything button is not working on the IPad, It freezes when I try to purchase the option. Can someone please help?
Eagletanker
Sergeant - Panzer IIC
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Re: Purchase everything not working

Post by Eagletanker »

Quick edit
Where do battle academy's store page go?
JosephM
Slitherine
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Joined: Tue Mar 18, 2014 10:17 am

Re: Purchase everything not working

Post by JosephM »

Hello TankerOne,

I'm sorry you are having problems with this. Did you purchase any of the individual DLCs separately? Also, have you tried restarting your device and can you otherwise access iTunes without issue on the device and connection?

The store itself is built within the game, but all payments and orders and such are processed via iTunes, so this does not directly connect to us in any way
Eagletanker
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Re: Purchase everything not working

Post by Eagletanker »

I have purchased 3 DLCs, those being Operation Sealion, Blizkreg France, and Operation Husky. I have no trouble connecting to ITunes/ App Store. Two factor verification is on the account, but doesn't seem to be a problem
JosephM
Slitherine
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Re: Purchase everything not working

Post by JosephM »

It may then be that the previous purchases are locking you from purchasing the Mega Pack, so have you tried purchasing the missing 3 DLCs separately and does this work?

Battle Academy should not be working like this, but this may be what is preventing this from working as normal
Eagletanker
Sergeant - Panzer IIC
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Re: Purchase everything not working

Post by Eagletanker »

I just tried purchasing Rommel in Normandy, same thing happens. I am going to see if it is a problem on apples end as battle academy is missing from the Apple Store.
Eagletanker
Sergeant - Panzer IIC
Sergeant - Panzer IIC
Posts: 196
Joined: Sat Apr 15, 2017 3:30 pm

Re: Purchase everything not working

Post by Eagletanker »

I talked with apple and they were no help at all
VPaulus
Slitherine
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Re: Purchase everything not working

Post by VPaulus »

What your iOS version?
Eagletanker
Sergeant - Panzer IIC
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Re: Purchase everything not working

Post by Eagletanker »

I am running on iOS 8.4
Eagletanker
Sergeant - Panzer IIC
Sergeant - Panzer IIC
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Re: Purchase everything not working

Post by Eagletanker »

Any breakthroughs ?
JosephM
Slitherine
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Re: Purchase everything not working

Post by JosephM »

Sorry for the belated reply on this, but we needed to test these on our older iPads, which also needed to be charged as they have not been used in a long time, so this took longer to check than usual. However as the App is 32-bit, and therefore not compatible with iOS 11 or newer, then as part of removing 32-bit apps from the iTunes store to allow these to be purchased on newer devices, we have also found that this has stopped any in-app purchases from being able to be purchased as well. As a result, unfortunately you can no longer purchase DLC or make in-app purchases on any of our 32-bit games. I'm sorry for this.
Eagletanker
Sergeant - Panzer IIC
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Posts: 196
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Re: Purchase everything not working

Post by Eagletanker »

Aw,I just got a gift card to buy it .
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