Search found 211 matches

by JosephM
Mon Dec 17, 2018 12:31 pm
Forum: Field of Glory II
Topic: and I'm out......
Replies: 5
Views: 595

Re: and I'm out......

Hello Tim, I'm sorry you are having problems with this. However can I clarify some things on this? Was it that your friend/relative placed the orders for you and gave you the keys? Then was this ordered via Steam or as a standalone? Also, was this registered to your Steam account or were you using y...
by JosephM
Wed Nov 28, 2018 11:48 am
Forum: Field of Glory II
Topic: Game folder is non-existent?
Replies: 38
Views: 1082

Re: Game folder is non-existent?

Hello sIg3b,

The default AV for Windows 10 is Windows Defender, so have you tried temporarily disabling this and then trying to connect to the PBEM server? If not, please can you try this.
by JosephM
Mon Oct 08, 2018 5:05 pm
Forum: Field of Glory II: Tech Support
Topic: Fog2 Unable to login to Multiplayer after password reset
Replies: 6
Views: 337

Re: Fog2 Unable to login to Multiplayer after password reset

Hello skc, I'm sorry you are having problems with this, but we do not offer a 24/7 service. We endeavour to reply to all messages within a 24 hour/working day timescale. Please note that you have received a reply to the ticket you sent on Saturday night on the Sunday. You also then contacted us via ...
by JosephM
Fri Sep 07, 2018 9:31 am
Forum: Aggressors: Tech Support
Topic: Aggressors - Unable to Install Game (Sep 6, 2018)
Replies: 8
Views: 462

Re: Aggressors - Unable to Install Game (Sep 6, 2018)

Hello Kool_Kat, I'm glad you got this working. Yes, normally issues with installations are due to interference from third party programs, with anti-virus/anti-malware software being the usual culprit. We also usually recommend installing this in Windows Safe Mode if you are having install issues, as...
by JosephM
Fri Jun 08, 2018 10:27 am
Forum: Field of Glory II: Tech Support
Topic: change my user
Replies: 3
Views: 239

Re: change my user

Hello Ferni, I'm sorry you are having problems with this. As this is account related, we cannot assist with this on the forums. Can you contact us at Support@slitherine.co.uk where we can assist with this, and when you do email us can you also include a link to this forum thread so we know that this...
by JosephM
Fri Feb 02, 2018 10:47 am
Forum: Panzer Corps
Topic: Panzer Corps Tournament 2018
Replies: 855
Views: 215477

Re: Panzer Corps Tournament 2018

I am having an issue with MP and windows 10 crashing during after action report giving me a blue circle. As a result, I need to re-download. Slitherine doesnt respond but asks why I need to download. I posted on Steam PG board as well. Help. Hello Alex, Sorry for this, but normally when a customer ...
by JosephM
Wed Jan 31, 2018 4:06 pm
Forum: Panzer Corps
Topic: Panzer Corps Tournament 2018
Replies: 855
Views: 215477

Re: Panzer Corps Tournament 2018

Hello Markus, Sorry, but as I explained in the email you sent, this is not just a one-off. We have had several emails, often numerous ones a month, stating that you are downloading the turns more than you are uploading these, and therefore you have received tens of emails from us over the last year ...
by JosephM
Thu Jan 18, 2018 10:24 am
Forum: Battle Academy : Scenario Design
Topic: iPad Mini Game crashing on multiplayer
Replies: 4
Views: 851

Re: iPad Mini Game crashing on multiplayer

Hello Skipper, Sorry, but on this Zakblood is unfortunately mistaken. On Support we can only help with the official scenarios, not with modded scenarios, so it is best to ask the question in the Modding/Scenario Design forum where the community can advise on this, as it might be that there is an iss...
by JosephM
Thu Sep 28, 2017 9:24 am
Forum: News & Announcements
Topic: Upgrade to box and get $ back for every $ spent
Replies: 9
Views: 33412

Re: Upgrade to box and get $ back for every $ spent

Hello Dorb,

Sorry, we have asked if this can be amended, but note that where there is no manual for the normal physical editions then there is no manual on the boxed upgrade.
by JosephM
Wed Aug 09, 2017 9:28 am
Forum: Panzer Corps : Tech Support
Topic: Replay freezes
Replies: 17
Views: 2448

Re: Replay freezes

Hello Stefan,

I'm sorry you are having problems with the multiplayer and that we did not reply until now. Please can you contact us at support@slitherine.co.uk where we can look into this for you.
by JosephM
Tue Feb 28, 2017 10:59 am
Forum: News & Announcements
Topic: Anniversary Coupons
Replies: 118
Views: 737668

Re: Anniversary Coupons

Sorry all, but if you have not received the coupon then you need to contact us within 30 days of the anniversary date, as outside of this time we cannot resend the coupons. For example Turn4441 we can see that the coupon link token on the email was generated on the 13th of September and an email was...
by JosephM
Mon Feb 20, 2017 4:52 pm
Forum: Battle Academy
Topic: 32 bit support?
Replies: 7
Views: 2713

Re: 32 bit support?

Hello Jim, Sorry, but for both of these games the engines themselves which the games are built on are only 32-bit engines and the engine cannot be updated to 64-bit, so if Apple stop 32-bit apps from working on the iOS then this will unfortunately end the games as well, as these cannot be updated to...
by JosephM
Mon Feb 20, 2017 4:51 pm
Forum: General Discussion
Topic: Will iOS 64 Bit Support come for iOS 11?
Replies: 75
Views: 15028

Re: The "slow down your ipad message" for 32 bit apps

Hello Mockingbird, Sorry, but for both of these games the engines themselves which the games are built on are only 32-bit engines and the engine cannot be updated to 64-bit, so if Apple stop 32-bit apps from working on the iOS then this will unfortunately end the games as well, as these cannot be up...
by JosephM
Wed Feb 15, 2017 4:15 pm
Forum: Mods and Scenario Design
Topic: Error when creating scenario
Replies: 2
Views: 1079

Re: Error when creating scenario

The customer posted this in Tech Support rather than the Modding forum. Bumping so hopefully the community can advise on the error here.
by JosephM
Tue Jan 31, 2017 2:49 pm
Forum: Online Ordering & Support
Topic: Slow downloads from the members area...
Replies: 3
Views: 1010

Re: Slow downloads from the members area...

Hello cdavis103,

Sorry, but I've moved the post from the News and Announcements forum to the ordering adn support forum. Regarding the download we are not experiencing the slowdown you are however have you tried disabling your anti-virus/anti-malware software while downloading the file?
by JosephM
Mon Jan 30, 2017 3:01 pm
Forum: QVADRIGA : Tech Support
Topic: Crash to Desktop with Galaxy S5
Replies: 6
Views: 1731

Re: Crash to Desktop with Galaxy S5

Hello Zulu,

Unfortunately I don't think we can get this working on Android 6.0 and above. Please contact us at Support[a]slitherine.co.uk.
by JosephM
Tue Jan 10, 2017 4:25 pm
Forum: QVADRIGA : Tech Support
Topic: Crash to Desktop with Galaxy S5
Replies: 6
Views: 1731

Re: Crash to Desktop with Galaxy S5

Hello Zulu,

I'm sorry you are having problems with your game. Please allow storage permissions for the game manually from Settings -> App Management -> Permissions"
http://answers.unity3d.com/questions/11 ... oblem.html
by JosephM
Mon Dec 12, 2016 4:38 pm
Forum: Field of Glory Digital
Topic: FOG Digital Reader Discontinued
Replies: 2
Views: 553

Re: FOG Digital Reader Discontinued

Hello mllange, I'm sorry you are having problems with the reader. The Reader is not currently on sale, but this is not because it has been discontinued. Instead, we changed the Slitherine cart to be a mirror of the Matrix cart, so anything which was exclusively sold on the Slitherine site, e.g. the ...
by JosephM
Mon Nov 14, 2016 5:04 pm
Forum: Order of Battle : World War II - Tech Support
Topic: U.S. Pacific Campaign Freezes in turn 12 of 15
Replies: 9
Views: 1506

Re: U.S. Pacific Campaign Freezes in turn 12 of 15

Hello Carl, Sorry, but the hotfix is only available on PC. The fix is also present in the Steam version of the Mac version of the game, so you could redeem your free Steam key and unlock this in Steam then play this. For those who are unable to use the Mac Steam version then this will be in the next...
by JosephM
Sun Nov 13, 2016 11:26 pm
Forum: Order of Battle : World War II - Tech Support
Topic: U.S. Pacific Campaign Freezes in turn 12 of 15
Replies: 9
Views: 1506

Re: U.S. Pacific Campaign Freezes in turn 12 of 15

Hello Djanjo,

Sorry, but have you visited the forum post Adherbal refers to? This contains a Dropbox link for an .exe. Then once you have downloaded this you need to copy this over to the game folder and overwrite any files if it asks you in a prompt. This then should fix the issue.

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